Introduction

Greenstreat Australia Pty Ltd (“Greenstreat,” “We,” or “Us”) operates several business entities that provide online ordering services, websites, mobile applications, and other digital platforms (collectively, “Services”). This Privacy Policy applies to the following entities:

By using our Services, including our mobile application, websites, or other digital platforms, you consent to the collection and use of your personal information as described in this policy. We may update this Privacy Policy from time to time, and any changes will be posted on our website with the “Last Updated” date.

Types of Information We Collect

We collect various types of information to provide and improve our Services. This includes:

• Personal Information: Information such as your name, email address, and phone number when you create an account, place an order, or contact us.
• Order Information: Information related to your orders, such as order history, delivery preferences, and contact information.
• Device Information: Information such as your IP address, browser type, and operating system to enhance your experience and monitor website/app performance.
• Usage Information: Information about how you interact with our Services, including the pages you visit, the time spent on each page, and your interactions with our app.
• Location Information: We may collect location data if you choose to share this information with us, which helps us enhance service accuracy (e.g., for deliveries).

We may also collect information from third-party services that you link to our platform, such as social media accounts.

App-Specific Information Collection

When you use our mobile application, we collect the following types of personal information:

• Account Information: Name, email address, and phone number required to create and manage your account, process orders, and communicate with you about your orders or our services.

• Order Details: Information related to orders placed through the app, including delivery addresses, order preferences, and customer support inquiries.

We do not store any payment information directly on our servers. Payments made through our app are processed securely by Stripe, as explained below.

Payment Processing

We use Stripe, a trusted third-party payment processor, to handle all payment transactions. When you make a payment through our app or website, your payment details, such as credit card information, are transmitted directly to Stripe and are not stored on our systems.

Stripe adheres to the Payment Card Industry Data Security Standard (PCI DSS), which ensures the secure handling of your payment information. For more details on how Stripe protects your data, please review Stripe’s Privacy Policy.

By using our Services, you agree to Stripe’s terms for payment processing. We do not have access to or store your credit card details at any time.

How We Use Your Information

We use the information we collect for the following purposes:

• To provide and deliver our Services, including processing your orders, managing your account, and providing customer support.
• To improve our Services by analyzing user behavior and feedback, allowing us to develop new features and enhance your experience.
• To customize your experience based on your preferences, such as remembering your favorite orders or delivery instructions.
• To send marketing and promotional communications, such as special offers, discounts, and updates on new products, subject to your consent.
• To comply with legal obligations and respond to requests from law enforcement or government agencies when required.
• To prevent fraud and other unlawful activities, and to ensure the security of our Services.

How We Share Your Information

We may share your personal information with third parties in the following situations:

• Service Providers: We may share information with third-party service providers, such as delivery partners, IT service providers, and email marketing platforms, to help us deliver our Services. These third parties are required to protect your personal information and comply with relevant privacy laws.

• Payment Processors: As described above, we use Stripe for payment processing, and payment information is shared directly with Stripe, not stored by us.

• Marketing Partners: With your consent, we may share your information with third-party marketing partners to send you promotional offers and relevant advertising.

• Legal Obligations: We may disclose your personal information to comply with laws or regulations, respond to a lawful request from law enforcement, or prevent fraud or other unlawful activities.

We will never sell or rent your personal information to third parties for their own marketing purposes.

Marketing Communications and Consent

With your consent, we may send you marketing communications, including promotional offers and updates. You can opt out of these communications at any time by following the unsubscribe instructions provided in our emails or contacting us directly.

Data Retention

We retain your personal information for as long as your account is active or as long as needed to provide you with our Services. If you wish to delete your account or request the deletion of your personal information, you can contact us using the details provided below.

We may retain certain information as required by law or for legitimate business purposes, such as resolving disputes or enforcing our agreements.

How We Protect Your Information

We implement appropriate physical, electronic, and administrative safeguards to protect your personal information from unauthorized access, disclosure, alteration, and destruction. This includes the use of encryption, firewalls, and secure access protocols.

While we take reasonable measures to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We encourage you to use strong passwords and protect your login credentials.

Geolocation Data

If you enable location services on your device, we may collect and use your location information to improve your experience, such as providing more accurate delivery times. You can enable or disable location services through your device settings at any time.

Third-Party Links

Our Services may include links to third-party websites or applications. We are not responsible for the privacy practices of these third parties, and we encourage you to review their privacy policies before providing any personal information.

Children’s Privacy

Our Services are not intended for children under the age of 13, and we do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will take steps to delete that information.

International Data Transfers

Your personal information may be transferred to, and processed in, countries outside of Australia. These countries may have different data protection laws. We take appropriate measures to ensure that your personal information is protected in accordance with Australian privacy standards, particularly the Australian Privacy Principles (APP 8).

Your Rights

You have the right to:

• Access your personal information.
• Correct or update inaccurate or incomplete information.
• Request the deletion of your personal information.
• Object to or request restrictions on the processing of your personal information.

To exercise these rights, or if you have any concerns about our handling of your personal information, please contact us at https://greenstreat.com.au/contact/.

Complaints

If you have any complaints about how we handle your personal information, please contact us using the details provided above. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website. Your continued use of our Services following any changes signifies your acceptance of the revised policy.

Contact Us

If you have any questions or concerns about this Privacy Policy, or if you would like to request access to or deletion of your personal information, please contact us at https://greenstreat.com.au/contact/.